We are very sorry and would like to apoligize for the incovenience that our water system has cause you. At that point, it was a cold winter and so the demand for hot water rised. That was why some customers lost their hot water. To resolve this probelem, we have installed a new water system to ensure that it does not happen again. Again, we apoligize for the inconvience.
Thank You,
Hotel Manager
翻譯：
給我們致敬的客人： Carley
我們非常抱歉也願意為上壹次應為沒有熱水而對妳造成的不便道歉。在那個時候，正是寒冷的冬天。熱水的要求上長。所以有些客人沒有了熱水。為了要解決這個問題，並且保證以後不會再發生這樣的事 ，我們已經安裝了壹個新並且大的鍋爐。再壹次，我們對沒有熱水而對妳造成的不便道歉。
謝謝，
酒店的經理